Thursday, June 20, 2013
Microsoft Office Communication 2007 R2 (3.5.6907.268) crash especially when someone send IM using a message from MS Outlook
Problem Description: Microsoft Office Communication 2007 R2 (3.5.6907.268) crash especially when someone send IM using a message from MS Outlook. This happened to be few times after some windows updates couple of weeks back. Following will be reported in the Application Event log
Log Name: Application
Source: Application Error
Date: 19/06/2013 2:50:02 PM
Event ID: 1000
Task Category: (100)
Faulting application name: communicator.exe, version: 3.5.6907.268, time stamp: 0x5165ca9a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0a7cb6d8
Faulting process id: 0x238c
Faulting application start time: 0x01ce6bf22ea6ba94
Faulting application path: C:\Program Files (x86)\Microsoft Office Communicator\communicator.exe
Faulting module path: unknown
Report Id: b374a2ee-d89b-11e2-af3a-005056c00008
This issue would mostly occur when you will be having a conversation with someone, close the window and that person later on decides to reply to you in the same window.
Cause: Unknown, even though it looked like the serialization issue that was fixed by MS long back.
Solution: Earlier I tried Security Update for Microsoft Communicator 2007 R2 (KB2827753), I didn't notice this issue but it started to occur again.
Later on it got really worse and workaround was to leave all IM windows open.
Final fix so far is to :
Remove MS Communicator, install it back again and patch it with following:
NOTE: Not being on latest security patch opens up security hole. You want to make sure you work with Microsoft on this issue if you continue to face this issue.