Thursday, June 20, 2013

Microsoft Office Communication 2007 R2 (3.5.6907.268) crash especially when someone send IM using a message from MS Outlook

Problem Description: Microsoft Office Communication 2007 R2 (3.5.6907.268) crash especially when someone send IM using a message from MS Outlook. This happened to be few times after some windows updates couple of weeks back. Following will be reported in the Application Event log

Log Name:      Application
Source:        Application Error
Date:          19/06/2013 2:50:02 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LabMachine
Description:
Faulting application name: communicator.exe, version: 3.5.6907.268, time stamp: 0x5165ca9a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0a7cb6d8
Faulting process id: 0x238c
Faulting application start time: 0x01ce6bf22ea6ba94
Faulting application path: C:\Program Files (x86)\Microsoft Office Communicator\communicator.exe
Faulting module path: unknown
Report Id: b374a2ee-d89b-11e2-af3a-005056c00008


This issue would mostly occur when you will be having a conversation with someone, close the window and that person later on decides to reply to you in the same window.
 
Cause: Unknown, even though it looked like the serialization issue that was fixed by MS long back.

Solution: Earlier I tried  Security Update for Microsoft Communicator 2007 R2 (KB2827753), I didn't notice this issue but it started to occur again.

Later on it got really worse and workaround was to leave all IM windows open.
 
Final fix so far is to :
 
Remove MS Communicator, install it back again and patch it with following:
 
 
NOTE: Not being on latest security patch opens up security hole. You want to make sure you work with Microsoft on this issue if you continue to face this issue.

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