Friday, July 24, 2009

Pop-up about "AXWIN frame window" while running trying to run patch SP2, SP3 or SP4 for SQL 2005 server

Problem Description:
Today I came accross an issue while I was trying to patch my SQL 2005 server with SP2. As a check SP2 setup will check for any running services that could cause any trouble while patching up SQL Server. It was suggested by pop-up screen to close or terminate "AXWIN frame window" before continuing. This pop-up screen shows "AXWIN frame window" as a service.

Solution: After scratching my head and going through all services that were running on the machine I have found out that it was "Computer management" console that was open on Services applet was causing this problem. Once I closed Computer Management the check didn't report anything.

Seems like "AXWIN frame window" is what windows uses internally for any window or console to appear on screen.

In other words if you see pop-up about AXWIN Frame Window please check to make sure none of the other windows are open other than the installer itself these could be anything e.g. MMC console, Services.msc, Event Viewer or computer management.

As per the comments from others this solution is not only applicable while patching SP2 but also other service packs e.g. SP4.


Gary said...


can you please explain in detail how you exactly fixed this since I'm having the same problem.

How did you access the "Computer management console" ?

Rajan Katwal said...

Hi Gary,

Check if you have anything else open on the machine you are working. To my understaning if any window is open other than the installer it can show you this pop-up message. In my case fix was to close "Computer Management" instead of opening it.

BTW - Should you need to open computer management just right click on My Computer and select manage or go through Start>Control Panel > Admin Tools > Computer management

If you have anything open e.g. Services.msc or eventviewer you want to close those.


Matti said...

thanks for the tip!! I had to install sql server 2005 SP4 and wanted to avoid a reboot. Closing computer management got rid of the warning that files were locked because of "AXWIN frame window"

Xylo said...

Thank you, so simple! I also wanted to install sp4 without reboot & Computer Management was open!

Ray said...

Thanks, helped me as well.

Anonymous said...

very-very helpfull explanation! many tks! I've got the same problem while installing SQL server 2005 SP4. Now it is resolved!

gusito2004 said...

Thanks for your post.. I am gonna be crazy for this popup.. I closed the computer management console , refresh Locked files into SP3 SQl and everything works fine..

Kind regards