Thursday, June 20, 2013

Microsoft Office Communication 2007 R2 (3.5.6907.268) crash especially when someone send IM using a message from MS Outlook

Problem Description: Microsoft Office Communication 2007 R2 (3.5.6907.268) crash especially when someone send IM using a message from MS Outlook. This happened to be few times after some windows updates couple of weeks back. Following will be reported in the Application Event log

Log Name:      Application
Source:        Application Error
Date:          19/06/2013 2:50:02 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LabMachine
Faulting application name: communicator.exe, version: 3.5.6907.268, time stamp: 0x5165ca9a
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0a7cb6d8
Faulting process id: 0x238c
Faulting application start time: 0x01ce6bf22ea6ba94
Faulting application path: C:\Program Files (x86)\Microsoft Office Communicator\communicator.exe
Faulting module path: unknown
Report Id: b374a2ee-d89b-11e2-af3a-005056c00008

This issue would mostly occur when you will be having a conversation with someone, close the window and that person later on decides to reply to you in the same window.
Cause: Unknown, even though it looked like the serialization issue that was fixed by MS long back.

Solution: Earlier I tried  Security Update for Microsoft Communicator 2007 R2 (KB2827753), I didn't notice this issue but it started to occur again.

Later on it got really worse and workaround was to leave all IM windows open.
Final fix so far is to :
Remove MS Communicator, install it back again and patch it with following:
NOTE: Not being on latest security patch opens up security hole. You want to make sure you work with Microsoft on this issue if you continue to face this issue.

Thursday, June 6, 2013

Files mfc100u.dll or msvcr100.dll are missing from your computer

PROBLEM DESCRIPTION: Some time while running some random programs users may see a pop-up with error message "The program cannot start because mfc100u.dll is missing from your computer."

CAUSE: Program throwing the pop-up with error message is dependent on "Microsoft Visual C++ 2010 SP1 Redistributable Package".

RESOLUTION: Depending upon the version of the OS used you may need one of the two versions of Microsoft Visual C++ 2010 SP1 Redistributable Package. Following are the locations for each package:

Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)

Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)

The same packages may also fix the issue is errors similar to the following are thrown:

This application has failed to start because MSVCR100.dll was not found. Re-installing the application may fix this problem