I have noticed that some times Start > Run is disabled in XP machines.
Disabling this functionality is given to facilitate when Admins want to control their workstations. But Spyware software developers have took advantage of same thing to give trouble to the people. Following is the key which is responsible for it to work or not work
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
Look for 'NoRun' its a DWORD with default value of 00000000 (0).
In your case it could have been changed.Let me know I will send you a VBS or export of a registrey key which should be able to help you.
After making changes to registry keys please restart your machine to get these changes in affect.
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