Monday, December 5, 2016

Microsoft Outlook 2010, 2013 and 2016 crashes after installing Microsoft Dynamics CRM 2016 SP1 Client for outlook- KB3154952

Issue: Microsoft Outlook 2010, 2013 and 2016 crashes after installing Microsoft Dynamics CRM 2016 SP1 - KB3154952  (on-premises)

Crashes becomes a lot  more aggressive when other add-ins (especially from 3rd party) are installed for outlook. If 3rd party addin gets disabled in outlook then number of Outlook crash will reduce. While working with one such add-in we were seen Outlook crash as soon as outlook would start.

Following are the example of events that will be recorded in application event logs:

Log Name:      Application
Source:        Application Error
Date:          5/12/2016 2:20:15 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HOSTNAME
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4875.1000, time stamp: 0x57fc97a0
Faulting module name: clr.dll, version: 4.6.1085.0, time stamp: 0x57a4fc7a
Exception code: 0x80131506
Fault offset: 0x002b5abd
Faulting process id: 0x224c
Faulting application start time: 0x01d24ea6752d3cbc
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: bd2e0287-ba99-11e6-8ab6-e4a471647f11


Log Name:      Application
Source:        .NET Runtime
Date:          5/12/2016 2:17:32 PM
Event ID:      1023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HOSTNAME
Description:
Application: OUTLOOK.EXE

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 72BE5ABD (72930000) with exit code 80131506.



Cause: KB3154952 release version 08.01.0000.0359  that released in mid 2016 (close to July) had issue where Outlook will crash a lot more after Outlook Client for Microsoft Dynamics CRM 2016 would get upgraded to this release.

Solution: Microsoft seems to have re-published service pack for KB3154952 on 21st September 2016 under same version 08.01.0000.0359. However new set of downloads have newer version of Microsoft Dynamics CRM Outlook client 2016 version 08.1.0000.0371.


https://www.microsoft.com/en-us/download/details.aspx?id=52662



Basically when new setup files will be used, following that you should see version of Microsoft Dynamics CRM 2016 Outlook Client to be reported as 08.01.0000.0371 in program manager. 


Reference: Came across this page while looking for Microsoft articles that could explain why we say that difference in versions which seems to explain what others have also encountered/ 

https://community.dynamics.com/crm/f/117/t/207322

1 comment:

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